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Home: Customer Service: FAQ

Frequently Asked Questions Here are a list of frequently asked questions collected by our customer service representatives. Click on the question to view the answer. Product Information How do I know if an item is in stock? Do you sell gift certificates? Ordering Information How do I place a custom order? Can I order by phone? Can I order by fax? Do you gift wrap? Will you save a barn's information on file for custom orders? Privacy & Security Is my credit card safe? Will my personal information stay private? Payment Information What credit cards do you accept? Can I mail in a check to pay for my order? Shipping Information How much does shipping cost? How long will it take to receive my order? Do you ship overnight? Will you ship to a PO Box? Will you ship to an APO/FPO? Do you ship outside the US? Returns & Exchanges What is your return policy? How do I return an item? How do I exchange an item? Can I return a custom product? Will I be reimbursed for my shipping on my return? How long will it take to receive credit? General Information What are your hours? How do I request a catalog? How do I get on your email list? Do you offer quantity discounts? Miscellaneous Product Info How do I find the manufacturer of an item you sell? How do I sell my products on your website? How do I put my name plate on my halter? Troubleshooting I am unable to add an item to my cart. I am having trouble checking out on the site.

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